Privacy Policy

Introduction

At Swarprof® Shampoo, we take your privacy seriously. This privacy policy outlines how we collect, use, share, and protect your personal information. It also describes your rights and choices with respect to your personal information.

We follow applicable data protection laws and are committed to protecting your privacy. If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

Information We Collect

We collect both personal and non-personal information from you when you use our website, make purchases, interact with us on social media, contact us via email or phone, or otherwise engage with us.

Personal Information

Personal information is data that can be used to identify you specifically. The personal information we may collect includes:

Contact data: Such as your name, mailing address, email address, and phone number when you create an account, make a purchase, contact customer support, or otherwise interact with us.
Financial data: Such as your payment card number, expiration date, and billing address when you make a purchase. This data is processed by our payment processor and not stored on our servers.
Account data: Such as your username, password, and preferences when you create an account with us.
Profile data: Such as your username, profile photo, and any other information you choose to provide on your public profile.
Marketing data: Such as your preferences for receiving marketing communications and details about your engagement with our emails or ads.
Other data: Additional personal information you choose to provide us in connection with your account, purchases, surveys, contests, or otherwise interacting with us.

Non-Personal Information

We also collect data in a form that does not identify you personally. This non-personal information includes:

Browser data: Such as IP address, browser type and language, referring/exit pages, operating system, date/time stamps, and clickstream data.
Usage data: Information about how you use our website, products and services.
Device data: Such as device type, operating system, settings, unique device identifiers, and crash data. This data allows us to optimize our website for different devices.
Location data: Your general location based on IP address or more precise location if you enable location services. We use this to understand where our customers are located.
Marketing data: Information about your engagement with our ads, emails, and other marketing channels.
Analytics data: Information from third party tools like Google Analytics that help us understand website traffic and usage.
Aggregate data: De-identified statistical or demographic data that is not linked to any personal information.

How We Use Your Information

We use your personal and non-personal information in the following ways:

Provide, customize, maintain, and improve our products and services
Process and fulfill your orders and transactions
Communicate with you about your account, purchases, support needs, surveys, special offers, and other topics
Respond to your requests, questions, and concerns
Send you SMS or email notifications, reminders, technical notices, updates, security alerts, and support messages
Send marketing communications that may be tailored to your interests, such as email newsletters, promotions, and ads
Analyze metrics and usage trends to improve your overall experience
Detect and prevent fraud, spam, abuse, security risks, and other malicious activity
Comply with our legal obligations and enforce our Terms of Service
Carry out any other purpose described to you at the time the information was collected

Sharing Your Information

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your consent.

We may share your personal and non-personal information in the following circumstances:

Service providers: We share information with third party companies and individuals we hire to process transactions, fulfill orders, host our website, provide security, payment processing, assist in marketing, and perform other services on our behalf.
Business transfers: Your information may be transferred to a successor entity upon a merger, acquisition, bankruptcy, dissolution or other corporate change. You will be notified if any such transfer results in a material change to this privacy policy.
Law enforcement: We may share information to law enforcement agencies, courts, governments, or authorized third parties if we believe it’s reasonably necessary to comply with a legal process, enforce our Terms of Service, prevent fraud or crime, protect people from harm or injury, or protect our rights.
Aggregate or de-identified data: We may share non-personal data with third parties for research, marketing, analytics or other purposes, provided the information cannot be traced back to any individual.

Any third parties with whom we share your data are required to protect it in accordance with this privacy policy and limit their use only for authorized purposes.

Your Choices & Rights

You have certain rights and choices when it comes to managing your privacy settings and controlling how your information is used. These include:

Account settings: You may update your account information and email preferences at any time by logging into your account.
Opting out of marketing: You may opt-out of receiving promotional emails, push notifications, SMS messages, and calls by following the unsubscribe instructions provided with each message or by changing your preferences in your account settings.
Do Not Track: Our website does not respond to Do Not Track browser settings or signals. However, you can limit tracking through your browser settings.
Cookies: You may limit or disable cookies through your browser settings, but this may affect your ability to use parts of our website.
Deleting your account: You may request deletion of your Swarprof® Shampoo account by emailing us at [email protected]. We will delete your account within 30 days, but may retain certain information as required by law.
Right to access: You may request details of your personal information we hold and have any inaccuracies corrected. We will provide this information free of charge, unless legally permitted to charge a fee.
Right to erasure: In certain circumstances, you may request we delete your personal information from our systems. We will comply unless there is a lawful reason for retention.
Right to withdraw consent: If you have provided your consent to process your information, you have the right to withdraw that consent at any time.
Right to object: You may request we stop processing your personal data where we rely on legitimate interest. We will comply unless there are compelling legitimate grounds for us to continue processing.
Right to restrict: You have the right to request we restrict processing in certain cases, e.g. if you believe the data is inaccurate. We will comply for the period required or until the accuracy is verified.

If you wish to exercise any of your rights under applicable privacy laws, please contact us using the details provided at the end of this policy and we will consider your request in accordance with the law.

Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill the transactions you have requested, comply with legal obligations, resolve disputes and enforce our agreements.

The criteria used to determine retention periods include:

How long is the data needed to provide our products and services? This includes factors like maintaining and improving features, analyzing usage, detecting security incidents and debugging errors.
Are users expecting us to keep the data until they manually delete it? Examples are deleted accounts or old posts users may still want to access.
Is there an ongoing legal, contractual or compliance requirement to retain the data? For example, tax and financial regulations can require keeping transactional data for several years after a purchase.

Data Protection & Security

We are committed to protecting your personal and financial information from unauthorized access, use or disclosure. We maintain technical, physical and administrative security measures designed to provide a safe, secure & trusted experience. These safeguards vary based on the sensitivity of the information that we collect and store.

Some of our key security practices include:

SSL encryption of sensitive data transmitted through our website and apps
Restricting access to personal data only to employees who need to know the information
Strong password policies and multi-factor authentication for accounts
Payment data is encrypted and tokenized by our PCI-compliant payment processor so credit details are not stored on our servers
Employee privacy and security training and background checks
Regular third-party security audits to identify and fix potential weaknesses

While we follow generally accepted standards and best practices to protect your information, no security system is impenetrable. We cannot guarantee the security of our systems 100%. In the event of a breach, we will promptly inform you in compliance with applicable law.

International Data Transfers

We are a global company and so it may be necessary to transfer your personal information internationally when sharing it with our subsidiaries, affiliates or service providers located in other countries. Where required by law, we ensure an adequate level of protection for internationally transferred data through safeguards like standard contractual clauses. Contact us if you want further information on the safeguards we use for international data transfers.

Changes to this Policy

We reserve the right to amend this privacy policy at any time to keep up to date with rules and regulations, new technologies and security practices. The most current version will always be posted on our website. Any material changes will be communicated through the website or via email. Your continued use of our products, services or website after any changes indicates your acceptance of the revised privacy policy.

Contact Us

If you have any questions about our privacy practices or this policy, please get in touch:

Swarprof® Shampoo
123 Shampoo Road
Shampoo Town, NY 12345

Email: [email protected]
Phone: 555-123-4567

You may also contact our Data Protection Officer [email protected] for any concerns related to your privacy rights under this policy.

If you feel we have not addressed your inquiry or complaint adequately, you may contact your local data protection authority.

Cookies Policy

Our website uses cookies to distinguish you from other users to enhance your browsing experience. These cookies help us improve our website and provide more personalized services to you.

By continuing to browse the site, you agree to our use of cookies as outlined in this policy. If you do not wish to accept cookies from our site, you should either disable cookies in your browser or refrain from using our website.

What are cookies?

Cookies are small text files placed on your computer or device when you visit a website. They allow the site to recognize your computer and store information like user preferences and browsing history.

Types of cookies we use

We use the following types of cookies:

Essential cookies: These are required for basic site functions and security features. They do not contain personal information.
Account cookies: If you create an account with us, we use cookies to store your account ID and authorization details for our website. The cookie allows you to move from page to page without having to log in repeatedly.
Preferences cookies: These cookies allow our website to remember your preferences like language, location, or desired font size to provide an enhanced user experience.
Analytics cookies: We use Google Analytics and other tools to collect anonymous usage statistics and metrics to optimize site functionality. These cookies help us improve our website.
Advertising cookies: We may use cookies to deliver relevant ads to you both on and off our website. They are also used to measure and improve ad campaigns.

Managing cookies

You can manage website cookies in your browser settings at any time. The Help menu in your browser will tell you how. Existing cookies can be deleted and most browsers let you reject or disable cookies.

However, some website features may not work properly if you disable cookies. You can still browse our site, but may need to re-enter preferences or login details more frequently.

Changes to this Cookie Policy

We may change our Cookie Policy from time to time. Any changes will be posted here so you’re always aware of what information we collect and how we use it. Your continued use of our website constitutes acceptance of the updated Cookie Policy.

Contact us

If you have any questions about our use of cookies, please email [email protected].